Billing & Payments

Learn about Kubo's pricing and payment methods.

Payment Methods

Kubo supports the following payment methods.

Credit Card

• Visa, Mastercard, American Express, and JCB accepted
• Charged immediately upon cluster creation
• Automatically renewed monthly

Bank Transfer

• Only domestic bank transfers from Japanese banks are accepted (international wire transfers not supported)
• An invoice is issued for payment within the due date
• After payment confirmation, you will receive an email to create your cluster

How Billing Works

Subscription Model

• A monthly subscription is created for each cluster
• Pricing is based on the plan (CPU, memory, disk) and number of worker nodes
• Billing cycles are monthly from the creation date

Tax

• Displayed prices exclude consumption tax (tax-exclusive pricing)
• Tax amounts are itemized on invoices

Managing Payment Methods

Adding or Changing a Card

1. Click "Billing" in the sidebar
2. Select the "Payment Methods" tab
3. Click "Add New Card"
4. Enter card details and save

Changing the Default Payment Method

If you have multiple cards registered, you can change the default payment method.

Sharing Payment Methods in an Organization

Within an Organization, payment methods can be shared among members.

• Who can share: the owner only
• Who can use a shared payment method: the owner and billing admins (billing_admin)

Share and manage them from the "Payment Methods" tab on the organization page.

Invoice History

How to View

1. Click "Billing" in the sidebar
2. View the subscription list in the "Billing History" tab
3. Click each subscription to view details
4. Download invoice PDFs

Receipts

For credit card payments, a receipt is sent by email after each payment. Receipts can also be viewed from the billing settings page.

Canceling a Subscription

1. Click "Billing" in the sidebar
2. Select the subscription you want to cancel
3. Click the "Cancel" button
4. Confirm by selecting "Cancel Subscription" in the dialog

Note: Cancellation stops the subscription at the end of the current billing period. The cluster itself is not deleted by this action — to delete it, use the Danger Zone on the cluster's "Details" tab.

Promotion Codes

If you have a promotion code, you can apply it when creating a cluster.

1. Enter the code in the "Promotion Code" field on the cluster creation confirmation screen
2. Click "Apply"
3. Review the discounted price
4. Create the cluster

Troubleshooting

Payment Fails

• Check if your card has expired
• Verify your card's spending limit
• Try a different card

Invoice Not Received

• Check your spam/junk email folder
• Verify your registered email address is correct
• Download invoices directly from the billing settings page

No Email After Bank Transfer

• Payment confirmation may take 1-2 business days
• Use the "Resend Cluster Creation Email" button on the billing settings page
• Contact support if the issue persists