Frequently Asked Questions

Account

How do I sign up?

You can sign up using your GitHub, Google, or Microsoft account, or with an email address and password.

What if I forgot my password?

Click the "Forgot Password" link on the login screen to reset your password.

Clusters

How long does it take to create a cluster?

Cluster creation typically takes 3-5 minutes. If it takes more than 10 minutes, please contact support.

See: Create a Cluster

What is the difference between K3s and RKE2?

• K3s - Lightweight and fast. Best for general workloads.
• RKE2 - Enterprise-grade with enhanced security. Recommended when compliance requirements apply.

K3s is recommended for most use cases.

See: Create a Cluster

What happens to my data when I delete a cluster?

When you delete a cluster, all VMs, Pods, and data are permanently deleted. Please back up any important data before deletion.

Can I add or remove worker nodes after creating a cluster?

Yes. You can add or remove worker nodes from the Virtual Machines tab on the cluster details page.

Billing & Payments

Is there a free plan?

No. There is currently no free plan available. Please check the plan selection screen for available plans and pricing.

See: Billing & Payments

Can I pay via bank transfer from outside Japan?

No. Only domestic bank transfers from Japanese banks are accepted. Please use a credit card for international payments.

What happens when I cancel a subscription?

The cluster will be automatically deleted at the end of the current billing period. You can continue using the cluster until the period ends.

Can I get a receipt?

For credit card payments, a receipt is sent by email after each payment. Receipts can also be downloaded from the billing settings page.

Applications

What types of applications can I deploy?

You can deploy most applications that include a Dockerfile in the repository.

What should I do if a deployment fails?

1. Check the deployment logs for error details
2. Verify the Dockerfile syntax and build process
3. Confirm the correct branch is selected
4. Contact support if the issue persists

See: Deploy Applications

What if a deployed app never starts (stays pending)?

The cluster may not have enough free CPU/memory.

1. Open the app from the Services tab — the app details panel explains why it is waiting to start, including the fix when it is a resource shortage
2. Free up capacity by deleting unused apps, or add worker nodes
3. Apps whose catalog card shows a "May not fit free resources" warning can stay pending after deploy

See: Services (Catalog)

How long does it take for a custom domain (Vanity domain) to take effect?

After configuring a Vanity domain, changes typically take effect within a few minutes.

See: Custom Domains

Security

Is my data encrypted?

Yes. All communications are encrypted with TLS. Stored data is also encrypted.

Do you support two-factor authentication (2FA)?

If you sign in with an external account such as GitHub or Google, the two-factor authentication configured on that account applies automatically.

Other

How do I contact support?

Create a ticket from "Support" in the sidebar. We typically respond within 1-2 business days.

Where can I find the terms of service and privacy policy?

See the Terms of Use and the Privacy Policy. Links are also available on the sign-up screen and in the footer.